This page carries important information and details about the relationship between you ("Purchaser") and the Pegasus Lifecare Inc. ("Pegasus"). Please review this information carefully before ordering from www.pegasuslifecare.com ("Site"). If you have any questions regarding any information on this page, please contact us for clarification.

General Terms & Conditions

1. By placing an order through this Site, the Purchaser is deemed to have read and accepted these Terms and Conditions.
2. The Purchaser vouches that he/she is old enough to legally purchase dietary supplements in his/her country, and is at least 18 years of age.
3. Purchasers of products through this Site understand and acknowledge that these products have not been approved by the government authorities for pharmaceutical use. These products are not intended to diagnose, treat, cure, or prevent any disease. The products are sold as alternative medical supplements. The Purchaser shall ensure that the end-user or anyone who receive the products understand the same.
4. The Purchaser has read and understood the Recommended User's Directions of the Products provided by Pegasus.
5. For end-users, these products should be used under supervision of your physician. Physicians or medical professionals shall use their professional discretion to ensure the safe use of the product. It is the responsibility of the Purchaser or end user to consult your professional physician before placing your order.
6. The Purchaser agrees not to resell or supply products purchased through this Site to other individuals or organizations who cannot handle the products in a safe manner.
7. Information available on the Site and available through the associated links does not replace advice from a physician. While we do try to keep all information current, Pegasus does not give any warranty regarding its accuracy, completeness or appropriateness of the information on the products listed on this Site.
8. Pegasus is not liable for any damages or injuries incurred to any individuals who have purchased and used the products hereof. The Purchaser accepts full liability for the use of the product or service provided by this Site.
9. The Purchaser vouches that he/she will not take any legal action against this Site and Pegasus who are providing this product and service in good faith. This includes any entrapment procedures initiated by private individuals, organizations or government agencies.
10. Confirming and abiding by each county's importation requirements is the responsibility of the Purchaser. Pegasus is therefore not liable for replacement or refund of products which are confiscated by custom or the payment of any taxes due on products purchased from our Site.
11. Because of the nature of dietary supplement, cancellations of orders will not be accepted once the products have been dispatched and/or payment has been processed.
12. The Purchaser agrees to pay the full amount as per order payment in advance of shipping unless the Pegasus has authorized special payment terms.
13. The Purchaser has one week from the receipt of the product(s) to claim product quality deficiency in a dispatched and undamaged condition, and the defective products should be sent back to Pegasus for replacement. The return delivery fee and credit card processing fee is subject to be paid by the Purchaser.
14. Prices are subject to change without notice dependent on international currency fluctuations and manufacturing costs.
15. Pegasus is not responsible for any delivery that is lost as a result of incorrect shipping information provided by the Purchaser. If products are returned after being delivered to an incorrect address, they will be resent and the cost of the redelivery will be charged to the Purchaser.
16. If an incorrect order is sent or a delivery error is made because of a Pegasus error, the order will be rectified immediately and will be sent at no additional cost to the Purchaser. The incorrect order must however be returned to Pegasus or the cost of these products will also be charged to the Purchaser.
17. Pegasus is not responsible for any delays, losses or damages caused by the third parties such as postal service and other courier companies.
18. Pegasus reserves the right to waive certain conditions with individual customers and in particular situations at its discretion. This will not imply a change to the complete Terms and Conditions listed above.
19. Pegasus reserves the right to modify the products and services, for any reason, and without notice, including the right to terminate the products and services. Please review these Terms and Conditions on a regular basis in order to keep apprise of any changes.

Return Policy

1. All return claims must be made within 90 days from receipt of product and at least 12 months before expiration date to qualify for possible credit/refund.
2. Products must have been purchased directly from Pegasus to qualify for possible credit/refund.
3. Purchasers must call prior to returning any product. Any returned product must be accompanied with a written explanation for return and a copy of the original invoice as proof of purchase.
4. A 10% restocking fee and credit card processing fee (subject to change without notice) will be applied to all returned products for refund. Pegasus will inspect all returns for damage to determine whether additional fees need to apply and whether the returns are applicable for refund.
5. No refund will be issued if the returned product is damaged, if it has been opened or used, or if it has been damaged in shipping when returning to Pegasus.
6. Upon receipt of the completely returned products that are inspected to be unopened and without damage, Pegasus will issue a credit or refund for the returns.
7. All Shipping (including insurance) and handling charges from the Original Invoice of the returned products are non-refundable.
8. The Purchaser is responsible for any shipping and shipping insurance charges for returning the products safely to Pegasus.
9. Any reimbursements will be made via the same payment method chosen by the Purchaser when the product was purchased. Refunds on purchases made with a credit card will only be credited to the same card.
10. Our return policy does NOT apply to special offers or promotions, including rebates and free-with-purchase offers.

Exchange Policy

1. Products may be exchanged within 180 days from receipt of products and at least 12 months before expiration date.
2. Products must have been purchased directly from Pegasus to qualify for possible exchange.
3. Purchasers must call prior to returning any product. Any returned product for exchange must be accompanied with a written explanation for exchange and a copy of the original invoice as proof of purchase.
4. No exchange will be issued if returned product is damaged, if it has been opened or used, or if it has been damaged in shipping when returning to Pegasus.
5. A 6% restocking fee (subject to change without notice) will be applied to all returned products for exchange. Pegasus will inspect all returns for damage to determine whether additional fees need to apply and whether the returns are applicable for exchange.
6. The Purchaser is responsible for any shipping and shipping insurance charges for returning the products safely to Pegasus.